PARTNERSHIP
Partnership is an active relationship between management and staff based on a shared interest to secure the competitiveness, viability and prosperity of the VEC.
The Purpose of partnership in our VEC is to:
Ensure that the voice of everyone in Co Monaghan VEC is heard
- Value everyone’s work and contribution equally
- Improve the quality of service for both internal and external customers
- Create a sense of ownership and pride within Co Monaghan VEC
- Inform and consult our staff on matters of importance to them
- Promote partnership though our Local Working Group which is made up of an equal number of management and employee representatives.
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Actively promote and implement the strategic aims of Co Monaghan VEC
The Core Values of Partnership in our VEC are:Teamwork
Co Operation
Leadership
Participation
Customer Centered
And are enabled by effective Communications
Our Local Working Group
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Management |
Staff |
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Martha Williamson-Hunter
Joint Chair
m.williamson-hunter@bhc.ie |
Martin G. O Brien
CEO, Co Monaghan VEC
ceo@monaghanvec.ie |
Pat Deery, ASTI Rep |
Gerardine Heaphey |
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Claudine Wylie
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Patricia Monahan,
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Margaret Ruddy |
Gerry Murtagh |
Partnership Charter
Achievements of our Local Working Group
- Improved Customer Service via Customer Service Charter and Customer Service Questionnaire
- Effective Performance Management Development System
- Improved Work Practices, Financial Management and IT
- Increased focus on Equality and Diversity
- Profile of Partnership raised through very successful Partnership Week (Feb 2007)
Useful Links:
| VEC National Partnership Forum | |
| National Centre for Partnership & Performance | |
| Irish Vocational Education Association | |
| SIPTU | |
| IMPACT | |
| AMICUS | |
| Department of Education and Science | |
| Labour Relations Commission | |
| Equality Authority | |
PARTNERSHIP CORE VALUES |
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| VEC Policies and procedure | Individual Behaviours | |
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TEAMWORK Encourage staff to be clear on their own role and on collective responsibility to achieve success through the VEC team. Encourages and supports others in pursuit of VEC goals. |
• Recognises working in teams as the most effective way of achieving success • Will provide direction and support to all teams within the VEC |
• Understands personal role in performance of duties within VEC • Contributes in a positive way to the performance of the team • Supports and encourages others in performance of team objectives |
| VEC Policies and procedure | Individual Behaviours | |
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CO OPERATION Works well with others to achieve a common aim and works to establish common ground providing support where possible |
• Encourage and promote in its issues |
• Works to build good relationships with others • Finds common ground with others and works to advance VEC services |
| VEC Policies and procedure | Individual Behaviours | |
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LEADERSHIP Promotes behaviour that is in the best interests of the VEC, its staff and customers at all times. Motivates and encourages others to take ownership of the VEC objectives and promotes a shared vision of the future |
• Encourages and promotes effective leadership for all staff. • Recognises an open door policy. |
• Demonstrates and inspires commitment to achieving shared vision of VEC • Builds credibility by being trustworthy and reliable • Encourages others working for the modernisation of the VEC • Motivates others to innovate and implement change • Takes personal responsibility for own role within in service delivery |
| VEC Policies and procedure | Individual Behaviours | |
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PARTICIPATION Welcome all staff to actively make their contribution to the service delivery of the VEC. Each person at every level in the organisation is encouraged to participate |
• Facilitates the involvement of staff in all major initiatives in the VEC • Provides consultation mechanisms for the staff within the VEC • Encourages the participation and involvement of staff in initiatives |
• Contributes to team meetings and events • Makes an input directly and indirectly with events arranged for employee participation • Facilitates and encourages others to participate and contribute • Ensures personal views are represented in all important initiatives |
| VEC Policies and procedure | Individual Behaviours | |
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CUSTOMER CENTRED Recognises that customers are the purpose of the VECs existence and approaches every initiative with their interests in mind |
• Considers the implication of all initiatives for customers • Develops and maintains ongoing monitoring and feedback systems to keep in touch with customer needs |
• Puts customer needs at the centre of all initiatives. • Considers the needs of customers and works to ensure they are met • Goes to some length to see the individual needs are met • Works toward improving customer service and seeks ways to deliver superior service |
| VEC Policies and procedure | Individual Behaviours | |
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COMMUNICATIONS Explains the issues of the day and the outcomes expected are understood by all staff. Shares information with all stakeholders at an early stage |
• Ensures the VEC vision and purpose is understood by all those working in the VEC • Develops policies and structures to ensure that adequate communications structures are in place • Promotes and encourages open communication throughout the VEC |
• Explains issues and expected outcomes. • Communicates relevant information to all staff in a clear and concise way. • Understands the communication needs of different audiences and tailors language and method of presentation to meet those needs. • Checks that information conveyed is clearly understood. • Regularly encourages feedback |
If you would like to make any additional comments or make a formal complaint or if you have any query about our services please contact our Customer Service Representative, Patricia Monahan, pmonahan@monaghanvec.ie